![]() Product not received, "customer service" not sufficiently responsive Once I'd done so, the refund was quickly processed. Save yourself the aggro, don't give them any money! Update: turns out you have 180 days to raise a dispute with Paypal. By giving them so long to surmount the alleged component shortages I've robbed myself of the ability to take any recovery action via Paypal, and I'm not sure what other recourse there is against a Swiss company from the UK. I've now grown fed up of waiting, and requested the "immediate and full refund" that each email from them has promised: as soon as you do that though, all you get is radio silence. The Panasonic battery story seems to be the latest line. By **march** I had still not received the Findy, complained again, and got told "end of April!" COVID/component shortages are blamed each time. I complained again, this time I was told "mid December". After 4 weeks I enquired where it was, and was told I would receive it "end of September". Ordered their "Findy" device back in July 2021. Please please please avoid them and I hope this gross company goes under asap.ĭidn't deliver, refunded after some prodding There is no glasses finder in the first place, you will not get your order or all your money back. I can imagine lots of customers not being bothered over £2.30- this is where they're making their money. Not worth being stuck on hold to the bank for hours, certainly not enough for small claims court. If you do request a refund then they'll only do a partial amount meaning you're out of pocket by a few quid or so. They bank on you forgetting all about your order, they don't have stock available in the first place. I believe this "business" is operating in a predatory manner by marketing what could be a disability aid (adhd folks benefit from gadgets like these, for example) with no intention of actually delivering a product. I believe this company is a scam and their actual business isn't coming from selling a product, but instead from pocketing small amount from each refund, or the full amount as the order has been forgotten about. Will you please edit your review on trust pilot stating that we refunded your money? The answer to that question is- I will update with the fact that Paypal gave me my refund under customer protection policies, and then asked you to give them their money back and now you want it to look like you refunded my money. After PayPal granted my refund which probably sent an email to the company that sells Findy to request their $ back, the company sent me an email saying we are going to refund your money now. ![]() This morning I contacted Paypal, requested customer protection, and PayPal granted my refund. I stated in that email that if they would not take responsibility for the return shipping and grant me my refund I would contact PayPal. It finally arrived broken and in my last email to attempt to get resolution from the company that sells the Findy I requested that they pay for return shipping because they sold me something that did not work and international shipping of this broken device would cost close to the amount of the object itself. ![]() I politely reached out by email, asking for shipment dates or for a tracking number, and all those request were ignored. So you sold me a device you knew didn’t work? FRAUD FRAUD FRAUD FRAUD FRAUD UPDATE: I waited patiently for months. Contacted support and was told I need a part that isn’t even going into production for 8 weeks. The Sunglasses Find by Foxsmart is available in black or transparent.BEWARE: Rcv’d broken, won’t support for at least 3 months Sunglasses Find by Foxsmart has a more sensitive Glasses Finder function with which you are able to locate your lost Sunglasses even in very nosy places, without sounding the Find by Foxsmart Alarm. As a result, you are able to capture the location of your Sunglasses in the highest possible resolution.įor example: If you lose your Sunglasses on a public beach, the App will show you the exact location of your Eyewear in a resolution of up to 2 square meters. This higher connection interval ensures that your Find App by Foxsmart will capture each position of your Sunglasses in the Memory of your Smartphone. Sunglasses Find by Foxsmart has a special communication protocol, which grants an extended Bluetooth range as well as a higher capacity of the App’s Last Location function.Īs Sunglasses are mostly lost outdoors the last location function in the Sunglasses Find by Foxsmart attempts connections to your Smartphone more often (every 5 seconds) than the regular Find by Foxsmart. The tiny Sunglasses finder disappears on the inner side of the temple or on the temple tip behind your ear, unnoticeable for you and anyone else. ![]() The Find by Foxsmart for Sunglasses is the smallest glasses locator on the market. ![]()
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